Posted on: October 5, 2017

A client compliment to warm our hearts

We loved reading this client compliment about our teammate Kaitlin O’Sullivan‘s brilliant service and work ethic!
“I would like to take this opportunity to compliment Kaitlin O’Sullivan on the continued great service that she provides to myself and our family.
We have a number of policies with your company ( and previously Rainey’s) and have had for over 25 years. The reason we continue with your company is the personalised service we receive.
Kaitlin always goes that extra mile so that I do not have to follow-up on things, she provides comparative quotes when a renewal comes in to see it is the best value. Just recently we had an issue with a computer that we broke and as we were going overseas and my daughter had exams, so we needed to resolve quickly and that day I had an answer back from Kaitlin as to whether the claim was acceptable, we were therefore able to go out and purchase another computer that day. Best outcome.
We also purchased a car interstate and again, Kaitlin had it all covered.
Please pass this onto her and recognise her efforts and again thanks to all for the continued great service.”
– Sharon (client of 25+ years)

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